Sabir's CV
Sabir Ali Khan
Duty Manager | Hotel Operations Professional
Profile summary
Reliable front office shift supervisor with 2 years of experience across 3 organizations. Competent in front office operations, night audit procedures, and guest service management. Committed to maintaining service standards and operational continuity.
Career highlights
Front Office Operations: Managed front office operations across all shifts, overseeing guest check-in and check-out, reservations, and day-to-day service delivery for a 121-room property.
Luxury Property Supervision: Supervised front office operations across a 400-apartment luxury property, maintaining consistent guest service standards and minimizing wait times.
Night Audit Procedures: Performed and oversaw night audit procedures, verifying daily revenue reconciliation, occupancy reports, and billing accuracy.
Professional Development: Completed the Guest Experience Fundamentals certification from TYPSY to support service delivery standards.
Key skills
Professional experience
- Lead front office operations across all shifts, overseeing guest check-in/check-out, reservations, and day-to-day guest service delivery for a 121-room property.
- Manage shift schedules, staff briefings, and task allocation, along with handover documentation to ensure seamless service continuity.
- Perform and oversee night audit procedures, verifying daily revenue reconciliation, occupancy reports, and billing accuracy.
- Handle guest inquiries and escalations with prompt, professional customer handling and service recovery techniques.
- Coordinate with Housekeeping, F&B, and Maintenance to maintain room readiness and uphold 5-star service standards.
Managed front office operations across a 400-apartment luxury property, maintaining service standards and minimizing wait times. Controlled room allocations, rate adjustments, reservations, and inventory to support occupancy and revenue performance.
- Led, trained, and mentored front office agents by conducting daily briefings to align staff with occupancy targets, rate strategies, and VIP arrivals.
- Resolved escalated guest complaints and service failures within the same shift to maintain satisfaction levels and positive reviews.
- Coordinated with Housekeeping, F&B, and Maintenance departments to ensure zero-gap service delivery across all apartments.
Supervised daily reservations, inventory control, and cross-departmental coordination across all shifts, directing front office administration, shift-closing procedures, and reporting workflows to maintain operational standards.
- Processed guest check-ins, check-outs, and reservation requests for a 121-room property across all operating shifts.
- Resolved guest inquiries and complaints promptly by applying corrective actions and standard operating procedures.
- Coordinated with Housekeeping and F and B teams to maintain room readiness standards aligned with occupancy levels.
Directed daily hotel operations and guest experience management, ensuring all departments met service KPIs and brand standards. Coordinated across Front Office, Housekeeping, F&B, and Maintenance teams to achieve operational execution.
- Drove occupancy rate targets and revenue goals by monitoring booking patterns and coordinating pricing strategies with the reservations team.
- Resolved guest complaints at a managerial level, implementing root-cause solutions to reduce repeat service failures.
- Executed front desk operations encompassing guest check-ins, check-outs, and reservation processing.
- Operated hotel management software to maintain accurate booking and guest records.
Education
Tourism & Hotel Management
- Key coursework: Hospitality Operations, Guest Relations, Consumer Behavior, Organizational Culture, Front Office & Housekeeping Management, Leadership.
Pre-Engineering